The panelists started the discussion by recognizing that GICs are redesigning the hiring trends to access and harness the diverse talent pools across geographies. They mutually agreed that recent technological advancements transitioned the spectrum of GICs from a tech service delivery center to an organized in-house epicenter for IT services.
Reiterating the qualitative breadth of the Indian talent landscape, Saurabh Jha, Head HR, Capita India, said, “TA skills are super-niche in the current market scenario. Holistic technical skill combination is the key driving force that puts India at the forefront of the captive tech industry compared to other geographies.” Sameer Balpande, Head, Global TA, Quantiphi, stated, “India is a talent-driven market with a lot of potentials, and the key to excel is to hire the right talent from the base level (such as campuses) and train them to become industry-ready. Internal and external engagement is critical to talent growth.”
The panelists widely discussed the hiring challenges of the present service delivery mechanism. Sanju Laitonjam, Global Head TA, Zycus Infotech, opined, “India’s captive industry faces the challenge of matching the salary expectations and developing a collaborative work culture. It impacts talent retention and consequently the constitution of the lateral hiring processes.” Deepti Vij, Director TA, Honeywell, added, “India will be a lucrative offshore market for years to come owing to the cost advantage it offers in labor and real estate areas. However, skill-gap is the inherent challenge that hinders the potential growth of this sector.”
Discussing the practical solutions to hiring and retaining talent issues, Felix Jeffery, Associate Director, HTC, suggested, “The dynamics of the available tech talent pool are rapidly changing in the present scenario. The target remains to get the cost advantage and optimally utilize the resources. Training is the key to getting uniformity of service deliveries across borders.”
Ankur Jain, CBO, Sunstone Eduversity, steered the discussion towards academic-related questions. He highlighted the cosmic influx of talent in the industry by stating, “There exists immense competition in the universities to produce, deliver and place talent at the best places (organizations). The need of the hour is to build an integrated curriculum and mandatory internships to make the freshers job-ready.” Anshuman concluded the session with the expectation that buoyancy in talent demand continues and the constant talent supply fills in the talent gaps.