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A Detailed Report on Global in House Centres Hiring in 2022

The third edition of the Decoding Jobs Industry Sectoral Report for the Global in-house centers (GICs) covers the key hiring trends, talent war, retention, and technology adoption. India is a fertile ground providing low-cost talent for GICs. From sourcing tech talent to the advancement in technology-driven operations the report talks about how GICs will need to come up with a long-term strategy for talent acquisition, engagement, and retention. check insights of last year’s Global In House 2021 Sectoral Report.

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Did You Know

The GICs in india make up 25% of the global total and employ over 1.3 million people.

Sneak Peak

Global In House sector’s hiring intent: Hiring in tier 1 cities likely to touch 69% in 2022.

Talent mobilization will move from non tier 1 cities to tier 1 cities. It also reflects the number of employed. staff from cities in the tier I category will go to 69% in 2022 compared to 68% in 2021.

Top skills in demand:

  • Robotics & Mechatronics

  • Collaboration

  • Learning Agility

  • Machine Learning & Artificial Inteligence

Leaders Speak

Tanvi Choksi

JLL India

We have seen rapid growth in the last 18 months despite the pandemic. Although India was significantly impacted, the workforce was quickly able to manage everything remotely. The market has constantly evolved since; we saw the lowest level of attrition last year, but now we are seeing a massive talent war this year. However, this talent war is temporary pressure that will further accelerate investments in upscaling of talent and therefore rebalance the availability of talent in India.

Tanvi Choksi,
JLL India

Mona Puri

Executive Director,
HR, Parexel

The silver lining in the pandemic is better talent availability. Unless there is a business that requires people to be at a particular location or an office, talent today is really geographically agnostic, at least for the GICs. Talent mobilization is expected to move from Tier 1 cities towards non-tier 1 cities and towns.

Mona Puri,
Executive Director,
HR, Parexel

Amol Gupta

People Leader,
FIS Global

We are now tapping talent pools irrespective of their location, focusing only on the skills requirements. To support this, we have made our entire hiring process digital - assessment-driven without any personal intervention. We also realized there is a need to evolve the way we engage with the teams. Higher accountability for engagement initiatives is expected to lay with the managers going forward.

Amol Gupta,
People Leader,
FIS Global

Key Contributors

Abhishek Kumar

Director TA APAC, Honeywell

Amit Sharma

CHRO, Volvo

Munish Vasudeva

VP HR, Siemens

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