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BFSI Sectoral Report 2021

BFSI sector has been one of the top 5 sectors that registered an upswing in hiring from 2017 to 2019. 

For a sector that has always been reserved about its client data and the security of its operations, will the BSFI sector continue to be the job-creation engine in the post-pandemic era? What changes are the companies bringing to the workforce and the workplace to stay ahead of the game? 

To help you thrive in this new environment, we surveyed hundreds of Business and Talent leaders through primary surveys and exhaustive conversations. Download the Decoding Jobs Sectoral Dossier to learn more about the jobs and hiring landscape in the BFSI industry for 2021.

Download The BFSI Sectoral Report 2021 Now

Did you know

BFSI sector added 2 lakhs jobs in 2020 and is expected to add 2.35 lakh jobs in 2021

Sneak Peak

BFSI Sector’s hiring intent: 65% Positive

Penetration of financial services and banking to include the previously unbanked section of the society particularly in the non-tier 1 cities, are expected to give further growth impetus both in employment and revenue generation.

Top skills in demand

  • UI and UX

  • Artificial Intelligence,

  • Cyber Security

Leaders Speak

Tarun Katyal
CHRO-Max Bupa Health Insurance


The focus has been to enable and enhance digital dexterity in organizations by bringing in new talent and the upskilling of existing talent largely to the sales workforce and similarly to the back-end employees.

Tarun Katyal
Max Bupa Health Insurance

Vibhash Naik
Head Human Resources-HDFC Life

Head - Human Resources, Learning & Development

In terms of skills, three things have become very important - speed, agility, and resilience. Because of the way this pandemic has played out, one who does not demonstrate these three skills will be the ones who are left behind.

Vibhash Naik
Head Human Resources

Kanwal Kaul
Director (HR & TA) -NatWest Group

Director (HR & TA)

In retail banking, regulatory operation skills such as modeling, valuation, equity fund search, consumer wholesale, Treasury, banking, operation analytics, RP, data Sciences, cloud product engineering are going to be in demand in the retail space.

Kanwal Kaul
Director (HR & TA)
NatWest Group

Key Contributors

Mehraz Balaporia

Head HR- Retail, Agri, Retail Risk Business, RBL Bank Ltd.

Dr. Rajat Grover

Head of Business HR, Fullerton India

Tasniem Nagaria

India Lead - Specialized, Niche & Technology Hiring, Mashreq Bank

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